Refund policy

Hey there, welcome to our shop. We totally get it - sometimes things just don't work out the way we expect them to. That's why we're here to chat about our return policy at Extractshak. Now, listen up, because we've got something a little different going on.

At Extractshak, we believe in individuality and uniqueness, just like our many varying products. That's why we take a "case by case" approach to returns. We know that there's no one-size-fits-all solution when it comes to customer satisfaction.

So, here's the deal. If you find yourself in a situation where you need to return an item, reach out to us and let us know what's going on. We promise we won't bite 

We'll carefully consider your situation and work with you to find the best solution. Whether it's a refund, an exchange, or something else entirely, we'll do our best to make sure you're a happy camper.

Now, we do have a few ground rules, just to keep things fair:

• First off, we kindly ask that you reach out to us within 30 days of your purchase. After that, it gets a little tricky for us to work our magic.
• Secondly, we do require that the item is unused and in its original packaging. We know it's tempting to take our products for a test drive, but we gotta keep things fresh for everyone.
• Lastly, there are a few items that we can't accept for returns. We're talking about hemp flower or any type of vapes (sorry, no returning that half-eaten edible)

Now, here's where things get interesting. Remember how we said we take a "case by case" approach? Well, that means we're open to considering all sorts of situations. We'll take a look and see what we can do.

Once we receive your returned item, we'll give it a thorough inspection (don't worry, we won't break out the white gloves). Then, we'll shoot you an email to let you know if your return has been approved or not.

If you're approved, we'll work our magic and process your refund. You can expect the funds to be applied back to your original method of payment within a reasonable amount of time. We're not talking about waiting for the next solar eclipse or anything.

Now, if you're still waiting on that refund and starting to get a little antsy, we totally understand. First, double-check your bank account - sometimes those refunds like to play hide and seek. If you're still not seeing it, give your credit card company a shout and see if they can lend a helping hand. And if all else fails, reach out to us and we'll do our best to track down that elusive refund.

Oh, and one more thing - sale items are like that one friend who always bails on plans. They're non-refundable. Sorry, but we gotta keep the lights on around here.

Now, if you happen to receive a defective or damaged item, don't fret. We'll gladly replace it for you. Just shoot us an email and we'll guide you through the process. We're here to make things right.

Now, let's talk shipping. If you need to return a product, you'll be responsible for the shipping costs. We know, it's a bummer, but we gotta keep the wheels turning. And hey, if you're shipping an item over $75, we recommend using a trackable shipping service or snagging some shipping insurance. We don't want any disappearing packages on our watch.

Well, there you have it - our quirky and unique return policy. Remember, we're here to make sure you have the best experience possible. So, if you find yourself in a pickle, just reach out and let's chat. We're always ready to lend a helping hand (or a helping toke).